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- Acceptable Use Policy (AUP)
- 1. BACKGROUND:
- Users of the online voice services provided by Vivox, Inc. ("Vivox") (the
- "Service"), through the act of utilizing the Service, agree to adhere to this
- Acceptable Use Policy (the "Policy"). Vivox reserves the right to immediately
- terminate a user's access to the Service if the user engages in any of the
- activities prohibited by this Policy or uses the Service contrary to this
- Policy. Each user is responsible for all activities conducted under its
- account. The user is also responsible for adhering to any policy set forth by
- any other service provider accessed through the Service; Vivox, and its
- suppliers and providers, assume no responsibility or liability for a user's
- failure to comply with the Policy. The user acknowledges that Vivox may have
- access to information about or provided by the user, including diagnostic
- information sent automatically after a problem or error, and agrees to such
- access and use.
- 2. PROHIBITED USES AND ACTIVITIES:
- Users shall not provide inaccurate or misleading information to Vivox or use
- the Service to:
- (i) access any other person's computer or computer system, software, or data
- without their knowledge and consent; or breach the security of another
- user; or attempt to circumvent the user authentication or security of any
- host, network, system, or account, which includes, but is not limited to,
- accessing data not intended for the user, logging into or making use of a
- server or account the user is not expressly authorized to access, or
- probing the security of other hosts, networks, or accounts; or use
- automated means (such as robots and spiders) to obtain information from
- Vivox's website or, though it, from other websites;
- (ii) interfere with computer networking or telecommunications service to any
- user, host or network, including, without limitation, denial of service
- attacks, flooding of a network, overloading a service, improper seizing
- and abuse of operator privileges and attempts to "crash" a host;
- (iii) violate the rules, regulations, or policies applicable to any network,
- server, computer database, or service that accessed by the user;
- (iv) transmit, re-transmit, or store any content or to engage in any activity
- that infringes the intellectual property rights or privacy rights of
- Vivox or any individual, group or entity, including but not limited to
- any rights protected by any copyright, patent, trademark, trade secret,
- trade dress, right of privacy, right of publicity, moral rights or other
- intellectual property right now known or later recognized by statute,
- judicial decision or regulation; (v) host, post, transmit, or re-transmit
- any content or material that is threatening, harassing, obscene,
- indecent, pornographic, hateful, malicious, racist, defamatory, libelous,
- treasonous, excessively violent or promotes the use of violence, or
- provides instruction, information or assistance in causing or carrying
- out violence against any government, organization, group or individual,
- or provides guidance, information or assistance with respect to causing
- damage or security breaches to or Vivox's network or to the network of
- any other service provider;
- (vi) commit an act that constitutes a criminal offense, gives rise to civil
- liability, or otherwise violates any applicable local, state, federal or
- international law, or (vii) encourage conduct that would constitute a
- criminal offense, give rise to civil liability, or otherwise violate any
- applicable local, state, federal or international law.
- 3. SECURITY:
- In all cases, the user is solely responsible for the security of any device or
- application it chooses to connect to the Service, including any data stored on
- or communications passed.
- 4. TRADEMARKS AND COPYRIGHTS.
- "Vivox," "Powered by Vivox" and similar marks are the property of Vivox. All
- other names, graphics, logos, marks and trade names used in connection with
- this Service, are the property of their owners and suppliers and may not be
- used without permission for any purpose. The copyright in the Vivox website and
- Service and all related materials are owned by Vivox or its suppliers unless
- otherwise stated.
- 5. DISCLAIMER OF WARRANTIES.
- THE SERVICE IS PROVIDED "AS IS" AND "WITH ALL FAULTS," AND PROVIDER AND VIVOX
- HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
- LIMITATION (I) WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE
- AND NON-INFRINGEMENT, AND (II) ANY WARRANTIES CONCERNING THE SECURITY,
- RELIABILITY OR PERFORMANCE OF THE SERVICE.
- Certain states prohibit the disclaimer of warranties in certain cases, so the
- above may not apply to all users in all instances.
- THE DOWNLOADING OR SUBMISSION OF ANY MATERIALS IS DONE AT THE USER'S OWN RISK,
- AND THE USER IS SOLELY RESPONSIBLE FOR ANY LOSS OR DAMAGE TO ANY CONTENT,
- IMAGE, COMPUTER SYSTEM OR DATA THAT MAY RESULT FROM USING THE SERVICE.
- 6. EXCLUSION OF DAMAGES.
- TO THE FULLEST EXTENT ALLOWED BY LAW, VIVOX SHALL NOT BE LIABLE FOR ANY
- INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING INCIDENTAL, SPECIAL, EXEMPLARY AND
- PUNITIVE DAMAGES, RESULTING FROM THE USE OR PROVISION OF THE SERVICE, EVEN IF
- THE POSSIBILITY OF SUCH DAMAGES IS KNOWN.
- Certain states prohibit the limitation of liability in certain cases, so the
- above may not apply to the user in all instances.
- 7. ENFORCEMENT OF THIS POLICY:
- Vivox does not routinely monitors the activity of Service accounts for
- violation of this Policy. Vivox reserves the right at any time to monitor
- usage, transmissions, and content from time to time to operate the Service; to
- identify violations of this Policy; and/or to protect the network, the Service
- and/or other users. If the Service is used in a way that Vivox, in their sole
- discretion, believe violate this Policy, it may take any responsive actions
- they deem appropriate, including, but are not limited to, the immediate
- suspension or termination of all or any portion of the Service. Vivox will have
- no liability for any of these responsive actions. These actions are not
- exclusive remedies and Vivox may take any other legal or technical action
- deemed appropriate. The user expressly authorizes Vivox to cooperate with (i)
- law enforcement authorities in the investigation of suspected legal violations,
- and (ii) any system administrators at other Internet service providers or other
- network or computing facilities in order to enforce this Policy. This
- cooperation may include making available personally identifiable information
- about users to law enforcement or system administrators. The failure to enforce
- this Policy, for whatever reason or for no reason, shall not be construed as a
- waiver of any right to do so at any time. The user agrees that if any portion
- of this Policy is held invalid or unenforceable, such portion will be construed
- consistent with applicable law as nearly as possible, and the remaining
- portions will remain in full force and effect. The user agrees to indemnify,
- defend and hold harmless Vivox and its affiliates, suppliers, providers, and
- agents against all claims and expenses (including reasonable attorney fees)
- resulting from users engaging in any of the prohibited activities listed in
- this Policy or resulting from users violating the Policy or any other posted
- policy related to the Service. The foregoing user indemnification will survive
- any termination of the user's agreements with Vivox .
- 8. ARBITRATION.
- Except for the right of a party to seek equitable relief, any disputes arising
- under or related to this Agreement ("Dispute"), excluding any Dispute relating
- to the validity or infringement of any intellectual property right, will be
- resolved by negotiation, mediation and, if necessary, arbitration, as follows.
- The party raising such Dispute will promptly advise the other party in writing
- describing in reasonable detail the nature of such Dispute ("Notice of
- Dispute"). The parties will negotiate in good faith to resolve the Dispute, but
- if they have not done so within thirty (30) days, the parties will submit the
- Dispute to a mutually agreed mediation organization. If the parties are unable
- to resolve the Dispute within sixty (60) days after delivery of the Notice of
- Dispute, then the Dispute will be resolved by a single arbitrator in a final
- and binding arbitration under the then current procedural rules of the American
- Arbitration Association. All proceedings will be conducted in the English
- language in Boston, Massachusetts. The arbitrator will have no power to modify
- the terms or conditions of this Agreement, or to award punitive damages. Any
- award rendered in such arbitration may be enforced by either party in any Court
- of competent jurisdiction.
- 9. GENERAL TERMS.
- This Agreement is governed by the laws of the Commonwealth of Massachusetts. No
- agency, partnership, joint venture, employment or franchise relationship is
- intended or created by this Agreement. This AUP constitute the entire agreement
- between the parties concerning the use of the Service. If any provision of this
- Agreement is found to be unenforceable, it shall be deemed modified to the
- least extent needed to make the provision enforceable; the remaining terms of
- this Agreement shall remain in full force and effect. Vivox reserves the right
- to disclose any information about any user as required by a court order or as
- recommended by counsel in the context of any action by any government entity or
- other third party.
- 10. CHANGES TO THIS POLICY. Vivox may revise its Acceptable Use Policy from
- time to time without prior notice. Any changes will be presented in the latest
- version at the Vivox web site. All revised copies of the Policy are effective
- immediately upon a user's first use of the Service after the change has been
- posted.
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